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How Do I Track Member Completion and Progress?

Updated over 2 weeks ago

When creating or managing Lessons inside the Course feature, you can set both unlocking and completion requirements. These settings help guide members through your Course in the order and pace you choose.

To update settings for a Lesson, open the Lesson and select Manage Lesson Settings.



Unlock Options for Lessons

These are the unlock options available today:



None

The Lesson is available immediately when the member starts the Course.

Sequential

Members unlock the Lesson only after completing the previous one.
This is a per-user experience, so unlock timing varies by member.

Timed

The Lesson unlocks a set number of days after a member joins the Space.

  • Unlocks at the exact join time (e.g., joined at 12pm → unlocks at 12pm).

  • Members are notified when new material unlocks.

  • If new Lessons are added after a member joins, timers still apply to the original join date.

  • If a member leaves and rejoins, the timer still uses the first join date.

  • Bulk-selecting Timed Unlock applies the same unlock day to all selected Lessons.

    • To stagger unlocks (e.g., Day 7 → Day 14 → Day 21), set each Lesson individually.

Scheduled

The Lesson unlocks on a specific date and time.

  • To keep it hidden until the unlock date, set the Lesson to Hidden.

  • If Visible, members can see the Lesson title but can’t access content until the unlock time.

Important

Any unlock changes apply to existing members and new members.

To change the Unlock Settings for multiple Lessons at once, hover your cursor over a Lesson and tick the box to the left. You'll then see the option to select multiple Lessons or Select All.

What Locked Lessons Look Like

Locked Lessons will have a time icon, when hovering over it will show when the Lesson will unlock.



Unlock Notifications

For Scheduled and Timed unlocks, you can choose whether members receive a notification.

  • Toggle ON → Members receive a notification when the Lesson unlocks.

  • Toggle OFF → No notification is sent.

This toggle is disabled for all other unlock types.



Completion Tracking for Lessons

These are the available completion options:



None

The completion of the Lesson won't be tracked.

Visited

A member must open the Lesson to complete it.

Button

A member must click Mark as Complete.

Note: If Unlock Settings = None, Button Completion does not block access to the next Lesson. To require completion, use Sequential unlocking.

Video

A member must watch the entire tracked video.

  • You can track native MP4 uploads or embedded YouTube videos.

  • Loom, Vimeo, and Wistia cannot be tracked.

  • Only one tracked video per Lesson.

  • Choose the tracked video using the timer icon.

  • Members may fast-forward through both embedded and native videos.

Video resumes where members left off only when tracking is enabled.

Additional Notes

  • You cannot reset completion on behalf of a member.

  • Edits to completion settings apply immediately to all members.

  • If you add a new video and enable tracking, members who previously completed the Lesson stay completed.

Completion Automation

You can use Automations to assign Badges, send confetti and more when members complete a:

  • Lesson

  • Section

  • Quiz

Measuring Member Completion

If completion tracking is on, you can see each member’s progress at a glance.

Go to:

Space Settings > Members > Member List

You’ll see:

  • % complete

  • Last Lesson or Quiz viewed

  • Last Lesson or Quiz completed

Completion data also appears in the downloadable member list and inside the Members feature (if enabled in the Space).

Reset Progress

You can also allow members to reset their Course progress:

  1. Go to the Space’s gear icon.

  2. Select Features > Course > Reset Progress and toggle it on.

When enabled, members can reset their progress:

  • From the Next Up card (three-dot menu).

  • On both web and mobile.

What happens when progress is reset:

  • Lesson progress and Quiz attempts are cleared.

  • Locked content may become locked again.

  • Hosts cannot reset progress on a member’s behalf.

  • Previous Quiz attempts still appear in the CSV export.

  • If a removed member rejoins with the same account, their previous Course progress is restored.

Understanding the “Next Up” Section

The Next Up section guides members through the Course based on your settings.
It appears only when:

  • Completion tracking is enabled, and

  • Unlock or completion rules apply.

Space Hosts do not see Next Up (members only).

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