How Members Can Cancel Their Subscription

Members can cancel their subscriptions at any time. The process depends on where they originally made the purchase.

Web Purchases

Log in on a desktop web browser.
Go to Personal Settings > Plans and Access > Cancel Subscription.

iOS Purchases

If the member purchased the plan through the Mighty Networks iOS app, they’ll need to cancel directly through Apple:

Go to Settings > [Your Name] > Media & Purchases.
Choose View Account.
Scroll to Subscriptions.
Find the Mighty Networks subscription.
Select the subscription and tap Cancel.

Members can also visit reportaproblem.apple.com to request a refund or manage their Apple subscriptions.

Mobile Web

On a mobile device, members can cancel using a browser (not the app):
Profile > Your Purchases > Active Subscriptions > Cancel Subscription.

What Happens After Cancellation

When a member cancels their subscription:

They retain access until the end of the current billing period.
The cancellation takes effect on their next billing date, and they will not be charged again.
Members cannot leave a paid plan immediately unless they delete their account or the Host removes them from the plan.

Note: If a member’s payment fails and their subscription becomes Past Due, the plan may automatically cancel. You won’t receive a cancellation email in that case. Learn more in What Happens When Members of My Mighty Network Are Past Due on Their Payments?

Free, Access, or One-Time Payment Plans

For members on Free or Access Plans, or those who made a One-Time Payment, there isn’t a built-in cancel option.
If they want to leave the plan:

They can contact you, the Host, to be manually removed, or
They can reach out to Mighty Networks Support for help, or
They can delete their account.

Notifications for Hosts

When a member cancels a subscription, you’ll receive an email notification during the week their subscription is scheduled to end.

If multiple subscriptions are ending, the email will list all of them. You can click View Member or View Members in the email to see their profiles and reach out directly—this is a great way to learn why they’re leaving and gather feedback.

How to Refund a Member

Refunds are handled entirely by you, the Host. Mighty Networks does not automatically issue partial or full refunds when a member leaves, is removed, or is banned.

Refunds are always at your discretion.

Refunding Web Purchases

For purchases made on the web, refunds can be issued manually through your connected Stripe account.

To issue a refund:

Log in to your Stripe dashboard.
Go to Payments and find the transaction.
Hover over the payment and click the refund icon.
Confirm the refund.

Note: Stripe’s transaction fees are non-refundable. The refunded amount will be the original charge minus the transaction fees.

After refunding, you may want to revoke the member’s access to the plan by selecting the three dot menu next to their name in the member list.

Refunding iOS Purchases

Transactions made through the iOS app are processed by Apple, not Stripe.
You’ll see “Free” transactions in Stripe for these members, as Apple handles billing directly.

If a member requests a refund for an iOS purchase:

Have them go to reportaproblem.apple.com.
Sign in with their Apple ID.
Select Report a Problem next to the Mighty Networks purchase.
Choose a reason for the refund and submit the request.

If needed, you or the member can also contact Apple Support for additional help.
For reference, review Apple’s refund policy here.

Because Hosts cannot refund iOS purchases directly, you can also choose to:

Provide an iTunes Gift Card, or
Send funds manually via PayPal, Venmo, or another service.

Best Practices

Always communicate refund policies clearly with members before they join a paid plan.
Encourage members to cancel directly through the platform they used to purchase (web or iOS).
Avoid managing cancellations or refunds directly in Stripe for iOS purchases—Apple handles those separately.