Absolutely! If you are on the Business Plan and higher, then you can customize the email domain that your email notifications are sent from.

Here’s why using a custom email domain can be a game-changer for your Network:

If you’ve set up a Custom Domain for your Mighty Network, the process for setting up your Custom Email Domain will be familiar. We can whitelabel emails with any domain or subdomain you own. This requires you to control the administration of DNS records on your domain.

If you’ve mapped your community to a subdomain, then your email must use a different subdomain. For example:

However, if you’ve mapped your community directly to your root domain (like example.com), you can also use that same root domain for your custom email (like info@example.com).

This works because the DNS records used (A/CNAME for the domain and SPF/DKIM/MX for email) are different and do not conflict.

To set this up, go to Admin Settings > Integrations > Custom Email Domain:

Please note that even when you've added a custom email domain, you won't receive any communications from members there.

You will see a page to add your email domain. There are some important things to note before setting up your Custom Email Domain:

Before we can send email from your domain, we need you to configure some DNS records. These allow us to reach your members’ inboxes, and stay out of Spam:

1. SPF (Sender Policy Framework) Record: This tells the world our servers are authorized to send emails from your domain, reducing the likelihood of your emails being marked as spam.

2. DKIM (DomainKeys Identified Mail) Record: This allows recipients to verify that your email hasn't been tampered with after it was sent, and it confirms your identity as the sender.

3. MX (Mail Exchange) Records: MX records are generally used to route incoming mail. We do not currently support receiving mail over your Custom Email Domain, but having this record improves deliverability.

Depending on your DNS provider, some details may vary, but the general process should be common to popular providers. As a resource, here are links to common domain providers help centers: GoDaddy, Hover, Bluehost, Namecheap, DNSimple.

1. Log in to your DNS provider’s dashboard where your domain is registered or hosted.

2. Look for a section where you can view and edit DNS records.

3. Add or Update DNS Records with the name and value provided on this page of the wizard:

- For SPF – use a TXT Record

- For DKIM – use a TXT Record

- For MX – use an MX Record

4. After adding or updating the records, save your changes and allow some time for the DNS to propagate. These values usually propagate in minutes, but it can take up to 72 hours.

Note (MX - Value): Some domain providers handle MX records differently.

If your provider has separate fields for ‘Priority’ and ‘Value’ enter ‘10’, in the ‘Priority’ field and ‘mxa.mail.mn.co’ in the ‘Value’ field.

Refer to your domain provider’s help center for specific instructions, as their interface may vary.

All fields will need to be verified before moving on to the next step. If you are having trouble with this step, MxToolbox is a helpful resource to look up your DNS records and diagnose some common problems. DNS records can take up to 72 hours to propagate. If it is taking longer, we suggest reaching out to your domain provider to help troubleshoot.

After they have been verified, you will see all the boxes below outlined in green:

If they are outlined in red, then there is an error that needs to be corrected.

After the DNS records have been verified, you will be able to customize the sender prefix and email footer. You can always edit these later on.

After you customize those fields, you will see a screen letting you know that the system is setting up your Custom Email Domain. This process may take a few hours and you can navigate away from the page and come back later.

When it has been configured successfully, we will send you an email to let you know. This is also a test email which is a great time to review it.

There are two important call outs in the email:

Heading back to your email domain settings, you will see a message that your custom email is ready to activate.

If the configuration was unsuccessful, you will see a message giving you the option to start over:

After you activate your Custom Email Domain, there will be a warm-up period. A warm-up period is needed to prevent your messages from landing in your members’ spam folders, because new domains get flagged when sending mail, especially in bulk.

Boosting your domain’s email reputation during this period is critical. You can assist by:

Even if you have other emails sent on your domain, we still require a warm up of your subdomain specific to Mighty Networks. If you pause using Custom Email Domain and later re-enable it, you may be able to skip the warming up period.

If you choose to disable your email domain, then you will see a warning popup:

Your emails will be sent from @mn.co until you add a new email domain, and you may need to repeat the warm-up process with the replacement email domain.

If you need to change your email domain, then you will see a similar warning message that you will need to restart the setup and configuration process.

While custom email domains can be set up with an email address that accepts replies, this requires manual configuration with your domain or email provider.

Note: If this isn't set up, members won’t be able to reply, and attempts to respond will likely result in a delivery error message.