How Do I Troubleshoot Video Upload Issues in a Mighty Network?

Experiencing trouble with video uploads? If you get the message: "Something went wrong. Please check your internet connection and try again," it signifies your request didn't make it past your device.

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This obstacle often traces back to specifics within your internet setup, ranging from personal device settings, home network configurations, to stipulations enforced by your Internet Service Provider (ISP) or workplace internet policies. The silver lining? There are actionable steps you can take to diagnose and rectify this issue.

Troubleshooting Steps

1. Check for Firewall or Network Constraints

  • Disable Potentially Blocking Browser Extensions: Begin by turning off any browser extensions, particularly those designed for ad blocking or enhancing privacy, and try uploading again.

  • Experiment with Different Browsers: Switching browsers can sometimes provide a quick fix. Trying your upload with an alternative browser (Chrome, Firefox, Safari, etc.) could reveal browser-specific limitations.

  • Utilize a VPN (Virtual Private Network): Issues might stem from your current location's internet regulations or those imposed by your ISP. A VPN can help determine if changing your internet route circumvents the problem, indicating a local connection issue.

  • Local Firewall Settings: If feasible and safe, temporarily disable your firewall to see if the upload proceeds. A successful upload under these conditions suggests needed firewall adjustments to allow specific internet traffic.

  • Adjust Antivirus Software Settings: Antivirus tools are essential but can sometimes overly restrict internet uploads/downloads. When possible, add a bypass for https://upload.kaltura.com/api_v3/service/uploadtoken/action/upload in your antivirus settings to prevent blocking.

    • Temporary Antivirus Disabling (If Safe): If adding an exception isn't an option and you suspect your antivirus is the culprit, try a temporary disablement for the upload attempt. Ensure your device's security isn't compromised during this test.
    • If Disabling Works: Should the upload succeed post-disabling, your antivirus settings need tweaking to permit traffic to and from the specified URL.

  • Review Router Settings: Home network? Scrutinize your router's configurations for potential upload barriers.

  • Navigating Corporate Networks: In workplace settings, network restrictions might be in play. Check with your IT department for solutions.

2. Navigate ISP Restrictions

  • Alternate Network Trials: Testing the upload from another network (like a friend's or public Wi-Fi) can help identify if your primary connection is the issue.

  • ISP Communication: Reach out to your Internet Service Provider for insights into potential upload limitations and solutions.

  • Optimize Router for ISP Traffic Shaping: If router access is within your control, tweaking settings to optimize upload speeds might alleviate issues stemming from ISP traffic prioritization.

3. Additional Troubleshooting Tips

  • Switch to a Network Cable Connection: Wi-Fi inconsistencies? A direct Ethernet cable connection to your router could stabilize your internet performance.

  • Router Restart: A simple but often effective fix, restarting your router can resolve numerous connectivity problems. Turn it off, wait briefly, then power it back on to refresh your connection.

Interested in expanding your knowledge on content uploading and embedding? Check out this article.

 

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