How Do I Enable Desktop Notifications?

On the web, you can enable desktop notifications that will create a popup message in your browser each time a notification is received and your tab is not in focus.

The notifications that appear will depend on the settings that you’ve chosen in Personal Settings > Notifications.


You will also see the option when you open the chat icon from the top bar in your browser:


Troubleshooting notifications

If you are not receiving notifications, follow the steps below for the following browsers:

Google Chrome:

Change your default notifications settings

  • On your computer, open Chrome.
  • At the top right, click More > Settings.
  • Click Privacy and Security > Site Settings > Notifications.
  • Under Default behavior, select 'Sites can ask to send notifications'


  • In the Safari menu, select Preferences > Websites. Choose Notifications in the left pane.
  • Use the menu next to any website that has requested permission to send notifications to allow or deny the request.


  • Click the lock icon in the address bar of your Firefox browser.
  • On the right, click the arrow symbol > beside Connection status. 
  • Click More Information, then select the Permissions tab. 
  • Under Send Notifications, uncheck Use Default and select Allow.

If those steps don’t work, then you may need to look at your computer’s settings:


  • Open System Settings on your Mac and select Notifications on the left pane.
  • Now, scroll down to find the app you wish to receive notifications on, then click on it.
  • Turn on Allow notifications, and you can start receiving notifications for that app on your Mac.
  • Choose how you receive notifications between None, Banners, and Alerts.
  • Check the other notification options and ensure they're all enabled, including Play sound for notification.


  • On Windows, click the Start button and then Settings. 
  • In the navigation pane on the left, choose System, then Notifications. 
  • At the top of the page, make sure Notifications are on by swiping the button to the right. 
  • In the Notifications from apps and other senders section, make sure Google Chrome (or your other preferred browser) is turned on as well.


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