You’ve come to the right place! As a member of a community on Mighty Networks, you get access to Mighty Networks’ Customer Advocacy team. We’re available 6 am to 6 pm PT every day of the week.
Your Host, the person or people who created your community, are the ultimate authority on questions related to your membership (such as refunds) but we can help you with most requests. Especially technical questions like logging in or editing your profile.
Here’s how to get technical support and when it’s better to reach out to your Host or us.
How and When to Contact Your Host
The fastest way to reach out to your Host is by starting a Chat with them in your Mighty Network. To chat with your Host, click on their name to open their profile, then click Chat.
Sometimes, your Host will have a preferred method of contact, such as an email address or phone number. Sometimes, that will show up in a pinned welcome post.
Contacting your Host is a better option for the following types of questions:
- Refund requests
- Discounts or promotions
- Issues with a member or content
- Access to private or secret Spaces in the community
- Changing your permission levels, in case you want to become a moderator or a co-Host.
Keep in mind that the Mighty Networks’ Customer Advocacy team can’t reverse any decisions made by your Host.
How and When to Contact the Customer Advocacy Team
The fastest way to contact us is by emailing firstname.lastname@example.org.
Contacting our Advocacy team is a great option for technical requests:
- Logging in or resetting your password
- Editing your profile or checking post permissions
- Updating your billing info
- Leaving a Mighty Network or deleting your account
Finally, our Help Center (that’s here!) has a ton of helpful information to help you navigate your Mighty Network. Try a quick search at the top-right of the page and if you don’t find what you need, feel free to reach out.
Updated April 2023