How Do I Manage My Membership or Space Purchases?

To manage the purchases and subscriptions you've made, go to the "Your Purchases" menu on your profile.

You will receive an email notification 3 days before your subscription is up for renewal.

How to Cancel a Subscription Plan 

Here's how to cancel your subscription as a member. You'll find the option to unsubscribe from automatic renewals under Your Plans and Purchases > Cancel Subscription.

If you purchased on iOS, you'll find the option to unsubscribe within the iOS app.

You can cancel iOS purchases by following these steps: 

1. Go to settings > [Your Name] > Media & Purchases.
2. Choose "View Account"
3. Scroll down to "Subscriptions."
4. Find your Mighty Networks subscription
5. Click on subscription and cancel

On an iOS or Android web browser you can go to Profile > Your Purchases > Active Subscriptions and cancel a subscription there, as long as you made the purchase on mobile web or desktop web.

This is how the detailed view looks:


For any subscriptions you purchased on the web, you'll see a "Cancel Subscription" button.

If you have any questions about billing or need to request a refund, we recommend first contacting your Host directly, as they handle your subscription within Stripe. If you still have questions, feel free to send the Mighty Networks team a note.

Changing Billing Interval

If your Host has set up a monthly plan and an annual plan, you can switch between the two. However the option to change billing intervals is not presented you are in a free trial period of a plan. The only option to change billing intervals during a free trial is to cancel the subscription. The option to switch billing intervals appears after your free trial period ends.

When you're logged in on the web, just navigate to Personal Settings > Your Purchases > Select Plan to switch > Select Switch between Annual/Monthly. Please note that this will not apply to members that have been invited for free by the host.

When you change your billing cycle (i.e. annual to monthly) the switch will occur on your next billing date which is also when you will be billed for the new plan.

Downloading Your Invoices

To download invoices for any paid purchases, go to Personal Settings > Your Purchases > Select your Paid Plan. There you will find all your invoices under Invoices. Click "View Invoice" to download and view your selected Invoice.

Adding a Tax ID for Tax Exempt Purchases

A Host may choose to enable the ability for members to add a Tax ID to their account in certain countries. If so, you may see the option to add your Tax ID number to your account when you make a purchase if you are based in an EU country, the UK, New Zealand, or Australia. You can add or modify your Tax ID number in Your Settings > Account > Billing.

Learn more about how to collect payments in your own Mighty Network here. 

Updated September 2022


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