As a Host of a Mighty Network with paid plans set up, you are responsible for making decisions about refunding members and how you want to processing those refunds.
Refunds are not automatically generated at any point. No partial or full refunds are promised when a member chooses to leave your Mighty Network, they are removed from a paid group or course, or they are banned from a paid Mighty Network.
For purchases that were made on the web, you can manage refunds manually within your Stripe account.
Here are some quick instructions for how to go about this:
- Find the Member in Stripe
- Go to Payments and hover over the payment you would like to refund
- Click the refund icon
- Confirm the refund
For purchases that were made via the Mighty Networks iOS app, these transactions do not automatically appear on Stripe. For members who subscribe or purchase through iOS, you will see "Free" transactions in Stripe because they are paying via iTunes. For more about how you get paid and how Apple processes your payouts, go here.
Since you cannot directly refund a member paying through iOS, you can offer other ways to refund them if needed. These options include an iTunes Gift Card, a check, or a direct payment through a service like PayPal or Venmo. If the member has already requested a refund from Apple, another option is to reach out to Apple support on behalf of the customer with the case number.
In all cases, refunds are up to your discretion. If a member requests a refund through our support channels, the Mighty Networks team will connect that member to the creator of your Mighty Network via email in order to resolve the issue.
Refunding an iOS Purchase
If your member is requesting a refund on an iOS purchase, you'll want to do the following:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If that doesn't do the trick, you'll want to check out this Apple Support Article for more information, or reach out to Apple Support.