How to Set Up Custom Questions on Your Landing Page
To set up these custom questions, you first need to make sure your Mighty Network has been upgraded to the Community Plan or Business Plan. Then, go to Network Settings > Premium Features > First Experience for New Members > Customize Your Request to Join Form.
From here you can create up to five custom questions that potential members can answer before they submit a request to join your Mighty Network.
Each question you create, you can decide if it's required or optional. Members will answer each question in a text field with maximum of 500 characters. You will always have to have at least one default question in place with a private Mighty Network. The default question that we ask is, "Why do you want to join this community?".
How a Member Sees These Questions
Members who come to the landing page of your private Mighty Network see a button prompting them to "Request to Join."
When they click on the button, they will be prompted to enter their name, email address, and password:
Next, they will be asked to add a Profile Photo (they can skip this step and add one later):
Then they will see the custom questions you have set up for new members to answer:
After they Submit Answers, the member will be able to click “See Status”:
This will allow the member to:
Edit Account- add, change or remove their profile photo, change their name, email address or delete their account. If a member deletes their account at this point in the process, their request to join will be removed from the list.
Edit Answers - change the answers to the questions and re-submit them
Approval Status - see where their request to join is in the process
- Approval Pending - A Host or Moderator has not reviewed the request yet.
- Request to Join Declined - You as a Host have declined their Request to Join.
- The reason you selected will be shown to the member.
Managing Requests to Join
As a Host, you'll receive a notification when a potential member has filled out your questions and requested to join your Mighty Network.
The answers to these questions and options for how to respond to these requests will be stored on a tab within your Invite page called "Requests to Join." You can also get to this view by going to Network Settings > Members > Requests to Join.
On the Requests to Join tab, you can manage all incoming requests to join your private Mighty Network and approve or decline someone's request to get an invitation. If you approve someone, you will still be able to view their answers in the three dot menu next to their name under "View Answers".
When you hit "Decline," the member will see the update to their status, they will not receive an email letting them know that their request has been declined.
When a Member deactivates their account from a private Mighty Network, they will be asked to Request to Join again. Members can select Request to Join on the landing page and go through the steps using the same email address that they used on the deactivated account. When the Host approves the Member, the Member's previous account will be reactivated and all contributions will be accessible as they were left.
When you approve someone's request to join your Mighty Network, this will initiate an email that gets sent to them immediately welcoming them to your Mighty Network and prompting them to “Get Started”. This will take them to the Activity Feed on your Mighty Network.
You will see them as new members as soon as you approve their request to join.
If you ever want to review how ALL potential members have answered these custom questions over time, on the Business Plan you can see a full export of answers in the second tab of the member download list that you can download anytime.
Updated July 2022