On the web, you can enable desktop notifications that will create a popup message in your browser each time a notification is received and your tab is not in focus.
The notifications that appear will depend on the settings that you’ve chosen in Personal Settings > Notifications.
You will also see the option when you open the chat icon from the top bar in your browser:
Troubleshooting notifications
If you are not receiving notifications, follow the steps below for the following browsers:
Change your default notifications settings
On your computer, open Chrome.
At the top right, click More > Settings.
Click Privacy and Security > Site Settings > Notifications.
Under Default behavior, select 'Sites can ask to send notifications'
In the Safari menu, select Preferences > Websites. Choose Notifications in the left pane.
Use the menu next to any website that has requested permission to send notifications to allow or deny the request.
Click the lock icon in the address bar of your Firefox browser.
On the right, click the arrow symbol > beside Connection status.
Click More Information, then select the Permissions tab.
Under Send Notifications, uncheck Use Default and select Allow.
If those steps don’t work, then you may need to look at your computer’s settings:
Mac:
Open System Settings on your Mac and select Notifications on the left pane.
Now, scroll down to find the app you wish to receive notifications on, then click on it.
Turn on Allow notifications, and you can start receiving notifications for that app on your Mac.
Choose how you receive notifications between None, Banners, and Alerts.
Check the other notification options and ensure they're all enabled, including Play sound for notification.
PC:
On Windows, click the Start button and then Settings.
In the navigation pane on the left, choose System, then Notifications.
At the top of the page, make sure Notifications are on by swiping the button to the right.
In the Notifications from apps and other senders section, make sure Google Chrome (or your other preferred browser) is turned on as well.